Business Technology Consultant
IT Support Custom Software Development Web Design
SERVING REMOTELY & ON-SITE IN FEDERAL WAY, WA
PAUL
PIRONE
BUSINESS TECH SOLUTIONS
Q.
My business has no regular data backup routine, and the backup I have is a single, physical hard drive. I’m feeling pretty vulnerable to theft, fire, and hardware failure. I don’t want to lose all my business’s data if disaster strikes. How would you safeguard my business against this?
A.
This is a common concern, and I know what to do. I would set up an automated, secure, and redundant backup system, probably combining local storage with a cloud-based service. This service would also involve creating a disaster recovery plan to ensure your business can quickly resume operations after a data loss event.
Q.
When a computer crashes, a printer won’t connect, or an account is locked out, my business has nobody to call. My employees use precious time trying to troubleshoot on their own with mixed results that always include productivity loss. What can you do for me?
A.
I can be your single point of contact for IT issues, providing proactive maintenance, remote monitoring, and on-call support to solve issues quickly and prevent them from happening again. Since I’m keen to learn every aspect of your business, I can also consult on strategic planning. This allows your business to focus on its core operations.
Q.
I really want to understand key performance indicators like patient retention, sales, staff productivity, and customer satisfaction, but I can’t get this information from my existing software. Can you help me?
A.
Yes! I can create custom data dashboards and reports for you, which would involve pulling data from the practice management system and building a visual interface that allows you to track essential metrics in real-time. A cool thing is that the insights needed to make informed business decisions can be seen where to invest resources or which services to market.
Q.
My business is in a crowded market and needs a unique edge. We tend to rely on the same generic tools as all our competitors, but I have been knocking around this idea for how my business can stand out from the pack. The problem is, I’m not quite sure how to bring this idea to life. What can you do?
A.
I’d love to hear the details! I could develop a proprietary application or platform that is exclusive to your business. This could be a unique customer portal, a custom ordering system, or a specialized tool for your employees that gives them the edge over competitors who are using generic solutions. Some of my favorite challenges have come from projects like this.
Q.
My practice's website is outdated, not mobile-friendly, and lacks modern features like online appointment booking and a secure patient portal. I think I'm losing potential patients to competitors with a stronger online presence. What can you do?
A.
I can redesign your website on a modern content management system like Wix or create a custom-coded website. I would add new features and functionality, such as a secure intake form, an appointment needs dashboard to the front office, or an integrated online scheduling tool. I will ensure that your website is fully functional and looks great on a desktop and on mobile devices.
Q.
I hired a cheap web designer online from a low-cost freelance platform. I received an unprofessional and generic-looking website. Can you do better?
A.
That’s a bummer. It’s tempting to initially go this route to save money, and yes, I can do better. This process begins with a consultation to understand your brand, audience, and business goals. I’ll build your new site with a clean, efficient design to ensure it is fast, secure, and mobile-responsive. Your new site will be visually appealing and easy to navigate. I always provide post-launch support, including maintenance, security updates, and performance monitoring.
A lifelong Washingtonian, I work and raise my family in Federal Way. Besides a BA in Computer Science, I hold a CompTIA Network+ certification, a recognized credential in the IT industry. I’m fluent in several coding languages and technologies for web, desktop and mobile, and games: C#, HTML, Java, VBA (Excel), HTML, JavaScript, CSS, PHP, Unity, and GIT. I’ve banked over a decade of experience offering tech solutions in many forms, specializing in the healthcare, finance, insurance, and transportation industries. My work tends to naturally fall into these three categories: IT support, custom software development, and web design. Here are a few of the most common solutions I provide:
Monthly retainers mean a predictable, flat-rate cost, and unused hours don't disappear at the end of the month, they roll over for two additional months. Retainer clients enjoy priority access to all services provided. Hours can be used for IT support, software development, or web design.
I'm happy to consider single projects related to IT support, software development, or web design at a rate of $75/hour. We can always switch to a retainer if that better suits your needs. Share details with me today and let's do this!
In my personal and professional life, I’m a voracious learner and acquirer of new skills. I like to think that I'm quick to learn, adapt, and leverage all of my experience to make the task at hand the best it can be.
I’ve applied my programming skills to many industries over the years including: game design, insurance, marine shipping and transportation, and boutique finance.
When I’m not making games, I enjoy fishing, gardening, board games, thoroughbred racing (a family tradition!), and hanging out with my wife and kids.
